Choose who supports you.
Ask about the proposed worker before you agree to regular support.
Describe a worker you can work with.
Relevant experience matters, but so do communication, reliability and feeling comfortable in your own home.
- How you communicate and want instructions followed
- The routines and privacy you want respected
- Interests, language or cultural factors you want considered
- Skills, training or checks required for the tasks
You can ask to involve a family member, advocate or other trusted person in the conversation.
Ask these questions before an introduction.
Which worker are you proposing?
Ask about the person’s relevant experience, availability and how they have been prepared for the tasks. The NDIS also recommends checking that support workers have completed an NDIS Worker Screening Check.
Can I meet the worker first?
Ask how an introduction can be arranged before regular support starts. Use it to discuss communication, routines, access and the tasks in the service agreement.
What happens when the usual worker is away?
Agree who will contact you, what notice you will receive and whether a replacement can be offered. You can say what information must be shared with any replacement.
What if the worker is not right for me?
Say what is not working and what you want changed. You can ask someone you trust to help and can raise a concern without accepting the same arrangement.
Have a worker preference or requirement?
Include it in the first conversation so it can be checked against available workers.